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How do I place an order?
Placing an order at Frisk Mart is easy! Simply browse our product categories, select the items you want, and add them to your cart. When you're ready, proceed to checkout, provide your shipping details, and make your payment. Your order will be on its way to you in no time.
Can I track my order?
Absolutely! Once your order is confirmed and shipped, you'll receive a tracking number via email. You can use this number to track your package's journey until it reaches your doorstep.
What is your return policy?
We want you to be satisfied with your purchase. If you're not happy with an item, you can initiate a return within 30 days of receiving it. Please visit our Returns page for detailed instructions on the return process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on your location. During checkout, you'll be able to see the available shipping options and costs.
Do you offer discounts or promotions?
Yes, we often run special promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media. Keep an eye out for exciting deals!
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Choose the one that suits you best.
How long does shipping take?
Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders within our local area arrive within 2-5 business days, while international orders may take longer. Rest assured, we strive to get your order to you as quickly as possible.
Are my personal details secure?
Yes, your security is a priority for us. We use advanced encryption technology to protect your personal and payment information. Your data is handled in accordance with our Privacy Policy.
How can I contact customer support?
Our dedicated customer support team is here to assist you. You can reach us through the "Contact Us" page on our website or by sending an email to support@friskmart.com. We aim to respond to your inquiries within 24 hours.
Can I change or cancel my order?
If you need to make changes or cancel an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but keep in mind that orders are processed quickly.
How long will it take for my order to be shipped?
Once your order is placed, our team works diligently to process it within 1-2 business days. Shipping times vary based on your location and the shipping method you choose during checkout.
How can I track my order's shipping status?
As soon as your order is shipped, you will receive an email containing a tracking number and a link to the shipping carrier's website. You can use this information to track the real-time status of your package.
What shipping methods do you offer?
We offer a range of shipping methods to cater to your needs, including standard, expedited, and international shipping options. The available methods will be displayed during checkout, along with estimated delivery times and costs.
Do you offer same-day delivery?
Currently, we do not offer same-day delivery. However, our expedited shipping option is designed to get your order to you as quickly as possible.
How do I initiate a return?
If you're not satisfied with your purchase, initiating a return is simple. Visit our Returns page on the website and follow the instructions provided. You'll need your order number and details to start the return process.
Can I cancel an order after it's been placed?
Yes, you can cancel an order, but the window for cancellation is limited. Contact our customer support team as soon as possible after placing the order. We'll do our best to assist you, keeping in mind that orders are processed quickly.
What is your return policy?
We want you to be happy with your purchase. Our return policy allows you to initiate a return within 30 days of receiving your order. The item should be in its original condition, unused, and with all packaging intact.